GSA behind a proxy server?
June 6, 2008
Looked like everything was setup as it should be from the admin console – index was complete, collection was pointing where it should be – but the only thing we get in the form of results is a message saying ‘no documents matched your query’. What the FAQ!
Hello – plenty of documents match the query… I see them in the index!
Turns out – the timeout period on the GSA is 5 seconds (max) for an individual request. With the GSA being behind a proxy (reverse proxy) – things can get tricky, or in this case ‘no documents matched your query’. Response times in the 15-10 second range aren’t going to cut it; the GSA is waiting 5 seconds on a response – it doesn’t get a response from the content server so it says goodbye, have a nice day. Then it tells the user ‘no documents matched your query’.
So – what now?
Well – the maximum amount of time the GSA will wait on an individual request is 5 seconds, and 5 seconds isn’t cutting it.
Is there anything within the admin console to help resolve this? Short answer… No.
Can the proxy be tweaked somehow?. Probably. In this case however, the answer was removing the machines from behind the proxy.
